PAYSTRAX is an innovative, fast-growing, and profitable financial technology company that provides European merchants with state-of-the-art solutions for all their card payment processing needs. No matter how or where merchants sell goods or services, PAYSTRAX helps to settle the payments as quickly, securely and cost-efficiently as possible. PAYSTRAX is a licensed Payment Institution as well as a principal member of both Visa and Mastercard.
We are seeking an experienced Senior Underwriting Analyst to join our Vilnius office. This role is critical in ensuring that new merchants and partners are onboarded smoothly, in line with our regulatory obligations, Visa/Mastercard requirements, and internal risk procedures. You will act as a key decision-maker in complex onboarding cases and support the team in scaling operations.
ROLE AND MAIN TASKS
- Lead and manage merchant onboarding cases from application to approval, including document collection, verification, and compliance checks.
- Apply AML/CTF and card scheme rules to ensure full adherence during onboarding.
- Review and approve complex/high-risk cases (e.g., gambling, financial services, offshore structures) and escalate when necessary.
- Liaise with internal stakeholders (Compliance, Risk, Sales, Technology) to resolve issues efficiently.
- Act as the point of contact for partners and merchants during onboarding.
- Maintain accurate onboarding records in Salesforce and ensure audit readiness.
- Provide guidance, training, and mentorship to junior onboarding specialists.
- Develop and refine operational processes and procedures to improve efficiency and ensure ongoing adherence to compliance requirements.
- Support project work, including acquisitions and large-scale re-onboarding exercises.
THE COMPANY IS OFFERING YOU THESE OPPORTUNITIES
- A unique fintech environment where you are truly appreciated, rewarded and recognized for your contributions.
- Extensive opportunities for professional growth while working in a dynamic environment together with top-level financial professionals.
- Hybrid work model and a great company culture.
- Competitive salary ranging from 4100-5000 euros before taxes, based on your qualifications.
- Private health insurance and other benefits in a constructive and ambitious working environment.
REQUIREMENTS
- 3-5 years of experience in merchant onboarding, underwriting, compliance, or related roles within payments, acquiring, EMI, or banking.
- In-depth understanding of Visa/Mastercard rules, AML requirements, and merchant risk management.
- Proven track record handling high-risk verticals (iGaming, FX/CFD, crypto, financial services).
- Strong knowledge of KYB/KYC, UBO verification, sanctions/PEP screening, and EDD practices.
- Experience with Salesforce or other onboarding case management systems is an advantage.
- Excellent communication skills in English (both written and verbal).
- Ability to work independently in a fast-paced, regulated environment.
- Strong organisational skills and high attention to detail.